Integon an Allstate company
Desktop Support
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
Provides technical support, incident resolution, and problem management for end users on hardware, software, and network issues. Supports installations, configurations, and troubleshooting, ensuring system reliability.
Key Responsibilities
-
Diagnose and resolve complex hardware and software issues, ensuring minimal business disruption.
-
Provide support for desktop applications, system configurations, and network connectivity.
-
Perform in-depth root cause analysis on recurring incidents to enhance system resilience and prevent future issues
-
Install and test custom and enterprise applications, ensuring compliance with company standards.
-
Execute complex data backup and recovery procedures.
-
Follow structured problem-solving methodologies for issue resolution and ensure proper documentation in IT service management (ITSM) tools.
-
Maintain and update asset management records and support tickets in compliance with ITIL or similar best practices.
-
Support IT governance compliance by ensuring proper application of corporate hardware/software policies.
-
Assess the business impact of technical issues and prioritize tasks accordingly.
-
Collaborate with cross-functional teams to align technical support with business objectives.
-
Provide proactive recommendations to enhance system stability and user experience.
Qualifications
Education and Experience
-
Bachelor’s degree in Information Technology, Computer Science, or a related field (Preferred).
-
2+ years of hands-on experience in IT support, desktop support, or technical troubleshooting in a corporate environment.
-
Experience in Level 2 technical support, including issue escalation and resolution.
-
Strong familiarity with IT service management tools (ServiceNow, Jira, etc.) and ticketing systems.
-
Proven ability to analyze, diagnose, and resolve complex IT issues using structured methodologies.
Functional Skills
-
Strong analytical thinking and structured problem-solving skills.
-
Ability to document and communicate technical solutions effectively.
-
Demonstrated ability to make sound decisions in a business context.
-
Experience in a hybrid IT support environment (onsite & remote users).
-
Ability to adapt to a fast-paced, enterprise environment with multiple priorities.
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
Provides technical support, incident resolution, and problem management for end users on hardware, software, and network issues. Supports installations, configurations, and troubleshooting, ensuring system reliability.
Key Responsibilities
-
Diagnose and resolve complex hardware and software issues, ensuring minimal business disruption.
-
Provide support for desktop applications, system configurations, and network connectivity.
-
Perform in-depth root cause analysis on recurring incidents to enhance system resilience and prevent future issues
-
Install and test custom and enterprise applications, ensuring compliance with company standards.
-
Execute complex data backup and recovery procedures.
-
Follow structured problem-solving methodologies for issue resolution and ensure proper documentation in IT service management (ITSM) tools.
-
Maintain and update asset management records and support tickets in compliance with ITIL or similar best practices.
-
Support IT governance compliance by ensuring proper application of corporate hardware/software policies.
-
Assess the business impact of technical issues and prioritize tasks accordingly.
-
Collaborate with cross-functional teams to align technical support with business objectives.
-
Provide proactive recommendations to enhance system stability and user experience.
Qualifications
Education and Experience
-
Bachelor’s degree in Information Technology, Computer Science, or a related field (Preferred).
-
2+ years of hands-on experience in IT support, desktop support, or technical troubleshooting in a corporate environment.
-
Experience in Level 2 technical support, including issue escalation and resolution.
-
Strong familiarity with IT service management tools (ServiceNow, Jira, etc.) and ticketing systems.
-
Proven ability to analyze, diagnose, and resolve complex IT issues using structured methodologies.
Functional Skills
-
Strong analytical thinking and structured problem-solving skills.
-
Ability to document and communicate technical solutions effectively.
-
Demonstrated ability to make sound decisions in a business context.
-
Experience in a hybrid IT support environment (onsite & remote users).
-
Ability to adapt to a fast-paced, enterprise environment with multiple priorities.
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
Provides technical support, incident resolution, and problem management for end users on hardware, software, and network issues. Supports installations, configurations, and troubleshooting, ensuring system reliability.
Key Responsibilities
-
Diagnose and resolve complex hardware and software issues, ensuring minimal business disruption.
-
Provide support for desktop applications, system configurations, and network connectivity.
-
Perform in-depth root cause analysis on recurring incidents to enhance system resilience and prevent future issues
-
Install and test custom and enterprise applications, ensuring compliance with company standards.
-
Execute complex data backup and recovery procedures.
-
Follow structured problem-solving methodologies for issue resolution and ensure proper documentation in IT service management (ITSM) tools.
-
Maintain and update asset management records and support tickets in compliance with ITIL or similar best practices.
-
Support IT governance compliance by ensuring proper application of corporate hardware/software policies.
-
Assess the business impact of technical issues and prioritize tasks accordingly.
-
Collaborate with cross-functional teams to align technical support with business objectives.
-
Provide proactive recommendations to enhance system stability and user experience.
Qualifications
Education and Experience
-
Bachelor’s degree in Information Technology, Computer Science, or a related field (Preferred).
-
2+ years of hands-on experience in IT support, desktop support, or technical troubleshooting in a corporate environment.
-
Experience in Level 2 technical support, including issue escalation and resolution.
-
Strong familiarity with IT service management tools (ServiceNow, Jira, etc.) and ticketing systems.
-
Proven ability to analyze, diagnose, and resolve complex IT issues using structured methodologies.
Functional Skills
-
Strong analytical thinking and structured problem-solving skills.
-
Ability to document and communicate technical solutions effectively.
-
Demonstrated ability to make sound decisions in a business context.
-
Experience in a hybrid IT support environment (onsite & remote users).
-
Ability to adapt to a fast-paced, enterprise environment with multiple priorities.
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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