Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Casualty Claims Service Leader is responsible for managing direct reports with accountability for varying work processes and/or an area of high complexity and regulation. Supports the achievement of division / department / enterprise goals and objectives, programs, policies, and procedures in a business area. Utilizes previous experience, knowledge and industry best practices to contribute to the development of functional strategy and/or the development of other leaders.
Key Responsibilities:
- Manages front-line exempt employees by providing appropriate direction, coordinating division activities, continuous improvement (CI), monitoring employee and division performance, and formulating and implementing action plans.
- Consults, coaches and educates claim employees on a broad range of claim processes
- Prepares and conducts training presentations, seminars and operational feedback internal/external to Claim Department
- Identifies and implements action plans for achieving optimum business results.
- Manage escalated and/or complex claims working with Law Department and other cross-functional teams as necessary
- Organizes, supports and promotes an effective audit review process
- Analyzes management information reports to determine progress to stated goals and objectives.
- Implements and monitors department s overall quality plan to ensure quality customer service is achieved.
- Communicates opportunity areas and recommends process changes in order to achieve goals.
- Ensures compliance with company and regulatory policies, procedures, and reporting requirements by monitoring the quality process and implementing corrective action to ensure policy and procedures are adhered to.
Preferred Qualifications:
- 5+ years of Casualty Claim handling experience
- Moderate Litigation experience
- Leadership Experience, preferred
- NV, WA, CA claim handling knowledge and/or experience, a plus
- PST or MST schedule preferred
- Knowledge and experience in business, supervision, and management.
- Knowledge of the functions, operation and mission of the specific department.
- Knowledge of basic economic, budgeting, and accounting principles and practices.
- Excellent written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent ability to practice a high level of confidentiality.
- Excellent organizational management skills.
- Superior communication skills – includes presentation, business writing, negotiation, motivation and relationship management.
- Superior relationship management skills – Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team.
- Superior organizational and process management skills – can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
Notice of Licensing Requirement:
As a condition of employment, you will be required to obtain an adjuster's license. Your manager will work with you along with the centralized licensing team to ensure that you are properly licensed.
Skills
Bodily Injury Claims, Claims Evaluation, Claims Litigation, Claims Management, Claims Resolution, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Injury Evaluation, Leadership, Learning Agility, Management of Employees, Management Reporting, People Leadership, Relationship Building, Results-Oriented, Training Instruction
Compensation
Compensation offered for this role is $74,240.00 – 134,060.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Casualty Claims Service Leader is responsible for managing direct reports with accountability for varying work processes and/or an area of high complexity and regulation. Supports the achievement of division / department / enterprise goals and objectives, programs, policies, and procedures in a business area. Utilizes previous experience, knowledge and industry best practices to contribute to the development of functional strategy and/or the development of other leaders.
Key Responsibilities:
- Manages front-line exempt employees by providing appropriate direction, coordinating division activities, continuous improvement (CI), monitoring employee and division performance, and formulating and implementing action plans.
- Consults, coaches and educates claim employees on a broad range of claim processes
- Prepares and conducts training presentations, seminars and operational feedback internal/external to Claim Department
- Identifies and implements action plans for achieving optimum business results.
- Manage escalated and/or complex claims working with Law Department and other cross-functional teams as necessary
- Organizes, supports and promotes an effective audit review process
- Analyzes management information reports to determine progress to stated goals and objectives.
- Implements and monitors department s overall quality plan to ensure quality customer service is achieved.
- Communicates opportunity areas and recommends process changes in order to achieve goals.
- Ensures compliance with company and regulatory policies, procedures, and reporting requirements by monitoring the quality process and implementing corrective action to ensure policy and procedures are adhered to.
Preferred Qualifications:
- 5+ years of Casualty Claim handling experience
- Moderate Litigation experience
- Leadership Experience, preferred
- NV, WA, CA claim handling knowledge and/or experience, a plus
- PST or MST schedule preferred
- Knowledge and experience in business, supervision, and management.
- Knowledge of the functions, operation and mission of the specific department.
- Knowledge of basic economic, budgeting, and accounting principles and practices.
- Excellent written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent ability to practice a high level of confidentiality.
- Excellent organizational management skills.
- Superior communication skills – includes presentation, business writing, negotiation, motivation and relationship management.
- Superior relationship management skills – Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team.
- Superior organizational and process management skills – can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
Notice of Licensing Requirement:
As a condition of employment, you will be required to obtain an adjuster's license. Your manager will work with you along with the centralized licensing team to ensure that you are properly licensed.
Skills
Bodily Injury Claims, Claims Evaluation, Claims Litigation, Claims Management, Claims Resolution, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Injury Evaluation, Leadership, Learning Agility, Management of Employees, Management Reporting, People Leadership, Relationship Building, Results-Oriented, Training Instruction
Compensation
Compensation offered for this role is $74,240.00 – 134,060.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A Casualty Claims Service Leader is responsible for managing direct reports with accountability for varying work processes and/or an area of high complexity and regulation. Supports the achievement of division / department / enterprise goals and objectives, programs, policies, and procedures in a business area. Utilizes previous experience, knowledge and industry best practices to contribute to the development of functional strategy and/or the development of other leaders.
Key Responsibilities:
- Manages front-line exempt employees by providing appropriate direction, coordinating division activities, continuous improvement (CI), monitoring employee and division performance, and formulating and implementing action plans.
- Consults, coaches and educates claim employees on a broad range of claim processes
- Prepares and conducts training presentations, seminars and operational feedback internal/external to Claim Department
- Identifies and implements action plans for achieving optimum business results.
- Manage escalated and/or complex claims working with Law Department and other cross-functional teams as necessary
- Organizes, supports and promotes an effective audit review process
- Analyzes management information reports to determine progress to stated goals and objectives.
- Implements and monitors department s overall quality plan to ensure quality customer service is achieved.
- Communicates opportunity areas and recommends process changes in order to achieve goals.
- Ensures compliance with company and regulatory policies, procedures, and reporting requirements by monitoring the quality process and implementing corrective action to ensure policy and procedures are adhered to.
Preferred Qualifications:
- 5+ years of Casualty Claim handling experience
- Moderate Litigation experience
- Leadership Experience, preferred
- NV, WA, CA claim handling knowledge and/or experience, a plus
- PST or MST schedule preferred
- Knowledge and experience in business, supervision, and management.
- Knowledge of the functions, operation and mission of the specific department.
- Knowledge of basic economic, budgeting, and accounting principles and practices.
- Excellent written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent ability to practice a high level of confidentiality.
- Excellent organizational management skills.
- Superior communication skills – includes presentation, business writing, negotiation, motivation and relationship management.
- Superior relationship management skills – Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team.
- Superior organizational and process management skills – can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
Notice of Licensing Requirement:
As a condition of employment, you will be required to obtain an adjuster's license. Your manager will work with you along with the centralized licensing team to ensure that you are properly licensed.
Skills
Bodily Injury Claims, Claims Evaluation, Claims Litigation, Claims Management, Claims Resolution, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Injury Evaluation, Leadership, Learning Agility, Management of Employees, Management Reporting, People Leadership, Relationship Building, Results-Oriented, Training Instruction
Compensation
Compensation offered for this role is $74,240.00 – 134,060.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan D. / 6 years with Allstate
Sales Market Leader
October 2020 – Present
Anthony N. / 9 years with Allstate
Market Sales Associate Manager
February 2024 – Present
Michael K. / 23 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree M. / 8 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
Rie T. / 9 years with Allstate
Unrepresented Severe/Complex Adjuster – Casualty 100
2023 – Present
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I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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