Attorney Represented Property Adjuster (Supporting Catastrophe & Wind/Hail)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

** Please note this position will support Catastrophe & Wind/Hail Claims and is located on Team Property 1400

A day in the life of an Attorney Represented Property Adjuster:

• Negotiates and settles one or more types of moderately complex first party property insurance claims in which the policyholder is represented by an attorney, and could also include claims in appraisal or litigation
• Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
• Conducts a thorough coverage investigation of the loss and ensures the policy was applied correctly
• Reviews files and makes recommendations to refer files to Home Office for escalation
• Refers, receives and reviews legal opinions on exposure on files
• Manages claim file legal expenses
• Communicates empathetically with customers/attorneys and help them through their claim process in a fast, fair and easy manner
• Negotiates claim settlements with customers/attorneys in accordance with business unit standard methodologies
• May lead roundtable and/or calibration discussions
• May handle first notice of loss of water damage claims

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

• Monday – Friday; 8 am – 5 pm
• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary

Preferred Qualifications:

• Previous experience handling property insurance claims preferred
• Have prior experience using estimating software like Xactimate for complex contents estimating preferred
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely
• Strong analytical skills to assess property damages and accurately determine claim coverage
• Ability to work independently and manage time efficiently in a virtual work environment
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
• Clear and professional communication – both written and verbal

You’re provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
• Ongoing training opportunities for continuous improvement happen regularly on the job

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

This position is not available for Alaska, California, Hawaii, Washington, and Puerto Rico residents

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently, XactAnalysis

Compensation

Compensation offered for this role is $50,400.00 – 88,987.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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