Allstate
Represented Litigation Adjuster – Remote (WI, IL)
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a skilled Represented/Litigation Adjuster to join our team. In this role, you will manage claims involving property damage or injuries where legal representation is present. In this role, you will play a key role in resolving complex claims while supporting our commitment to customer satisfaction. Your primary responsibilities will include:
Investigating auto accidents by reviewing coverage, determining liability, and assessing damages.
Engaging with customers and attorneys via phone, email, and text to deliver excellent service.
Utilizing modern tools and resources to negotiate fair settlements effectively.
This position handles claims for the following states: Wisconsin, Illinois.
This role will be aligned to the Casualty 200 office.
A Day in the Life:
- The Customer Service Expert – You'll embody Allstate’s Claims Culture by caring, empowering, and restoring. You'll achieve this by being compassionate, clear, and committed in every Casualty claim you handle. Leading with empathy is your priority.
- The Investigator – You'll confidently and independently investigate casualty claims by conducting detailed damage reviews and interpreting policies to determine coverage.
- The Effective Communicator – You'll connect with customers via phone, email, and occasionally video chat to guide them through a fast, fair, and simple claims process. You'll adapt your communication style to meet customer preferences, ensuring they stay informed throughout the process.
- The Negotiator – You'll evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business best practices. You'll apply effective strategies to manage challenging and complex situations.
- The Problem Solver – You'll rely on multiple tools, such as estimating systems, job aids, and settlement platforms, to resolve claims efficiently in a fast-paced environment — all while leveraging your strong critical thinking skills.
- The Recorder – You'll protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensuring timely and precise documentation will be key as you manage each claim.
Notice of Licensing Requirement:
- As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
- All required licenses will need to be obtained within 60 days of hire.
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
- This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state.
- Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.
Work Location:
- This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.
- This position is not available to residents of California, Alaska, or Hawaii
When Working from Home Full-Time You’ll Need:
- A dedicated workspace in your home that is private and free from distractions.
- Minimum internet bandwidth of 50 MB down / 5 MB up.
- An appropriate work surface and seating for a professional home office setup.
Qualifications:
- 3+ years of experience handling Bodily Injury claims.
- Experience managing complex or severe Bodily Injury claims.
- Familiarity with NextGen, Mitchell Decision Point, and Casualty Center.
Functional Skills:
- Proficient Communication Skills: Demonstrated ability to build rapport and assess claims accurately, especially through phone interactions.
- Independent Work and Time Management: Capable of working remotely while managing tasks and deadlines effectively.
- Insurance Knowledge: Familiarity with insurance policies, coverage details, and liability determination.
- Critical Thinking and Problem-Solving: Strong skills in evaluating and negotiating injury claims successfully.
- Technical Proficiency: Knowledge of innovative tools and platforms for effective claims evaluation.
#LI-AP2
Skills
Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management
Compensation
Compensation offered for this role is $50,000.00 – 82,542.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a skilled Represented/Litigation Adjuster to join our team. In this role, you will manage claims involving property damage or injuries where legal representation is present. In this role, you will play a key role in resolving complex claims while supporting our commitment to customer satisfaction. Your primary responsibilities will include:
Investigating auto accidents by reviewing coverage, determining liability, and assessing damages.
Engaging with customers and attorneys via phone, email, and text to deliver excellent service.
Utilizing modern tools and resources to negotiate fair settlements effectively.
This position handles claims for the following states: Wisconsin, Illinois.
This role will be aligned to the Casualty 200 office.
A Day in the Life:
- The Customer Service Expert – You'll embody Allstate’s Claims Culture by caring, empowering, and restoring. You'll achieve this by being compassionate, clear, and committed in every Casualty claim you handle. Leading with empathy is your priority.
- The Investigator – You'll confidently and independently investigate casualty claims by conducting detailed damage reviews and interpreting policies to determine coverage.
- The Effective Communicator – You'll connect with customers via phone, email, and occasionally video chat to guide them through a fast, fair, and simple claims process. You'll adapt your communication style to meet customer preferences, ensuring they stay informed throughout the process.
- The Negotiator – You'll evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business best practices. You'll apply effective strategies to manage challenging and complex situations.
- The Problem Solver – You'll rely on multiple tools, such as estimating systems, job aids, and settlement platforms, to resolve claims efficiently in a fast-paced environment — all while leveraging your strong critical thinking skills.
- The Recorder – You'll protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensuring timely and precise documentation will be key as you manage each claim.
Notice of Licensing Requirement:
- As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
- All required licenses will need to be obtained within 60 days of hire.
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
- This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state.
- Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.
Work Location:
- This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.
- This position is not available to residents of California, Alaska, or Hawaii
When Working from Home Full-Time You’ll Need:
- A dedicated workspace in your home that is private and free from distractions.
- Minimum internet bandwidth of 50 MB down / 5 MB up.
- An appropriate work surface and seating for a professional home office setup.
Qualifications:
- 3+ years of experience handling Bodily Injury claims.
- Experience managing complex or severe Bodily Injury claims.
- Familiarity with NextGen, Mitchell Decision Point, and Casualty Center.
Functional Skills:
- Proficient Communication Skills: Demonstrated ability to build rapport and assess claims accurately, especially through phone interactions.
- Independent Work and Time Management: Capable of working remotely while managing tasks and deadlines effectively.
- Insurance Knowledge: Familiarity with insurance policies, coverage details, and liability determination.
- Critical Thinking and Problem-Solving: Strong skills in evaluating and negotiating injury claims successfully.
- Technical Proficiency: Knowledge of innovative tools and platforms for effective claims evaluation.
#LI-AP2
Skills
Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management
Compensation
Compensation offered for this role is $50,000.00 – 82,542.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We are seeking a skilled Represented/Litigation Adjuster to join our team. In this role, you will manage claims involving property damage or injuries where legal representation is present. In this role, you will play a key role in resolving complex claims while supporting our commitment to customer satisfaction. Your primary responsibilities will include:
Investigating auto accidents by reviewing coverage, determining liability, and assessing damages.
Engaging with customers and attorneys via phone, email, and text to deliver excellent service.
Utilizing modern tools and resources to negotiate fair settlements effectively.
This position handles claims for the following states: Wisconsin, Illinois.
This role will be aligned to the Casualty 200 office.
A Day in the Life:
- The Customer Service Expert – You'll embody Allstate’s Claims Culture by caring, empowering, and restoring. You'll achieve this by being compassionate, clear, and committed in every Casualty claim you handle. Leading with empathy is your priority.
- The Investigator – You'll confidently and independently investigate casualty claims by conducting detailed damage reviews and interpreting policies to determine coverage.
- The Effective Communicator – You'll connect with customers via phone, email, and occasionally video chat to guide them through a fast, fair, and simple claims process. You'll adapt your communication style to meet customer preferences, ensuring they stay informed throughout the process.
- The Negotiator – You'll evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business best practices. You'll apply effective strategies to manage challenging and complex situations.
- The Problem Solver – You'll rely on multiple tools, such as estimating systems, job aids, and settlement platforms, to resolve claims efficiently in a fast-paced environment — all while leveraging your strong critical thinking skills.
- The Recorder – You'll protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensuring timely and precise documentation will be key as you manage each claim.
Notice of Licensing Requirement:
- As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
- All required licenses will need to be obtained within 60 days of hire.
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
- This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state.
- Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.
Work Location:
- This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.
- This position is not available to residents of California, Alaska, or Hawaii
When Working from Home Full-Time You’ll Need:
- A dedicated workspace in your home that is private and free from distractions.
- Minimum internet bandwidth of 50 MB down / 5 MB up.
- An appropriate work surface and seating for a professional home office setup.
Qualifications:
- 3+ years of experience handling Bodily Injury claims.
- Experience managing complex or severe Bodily Injury claims.
- Familiarity with NextGen, Mitchell Decision Point, and Casualty Center.
Functional Skills:
- Proficient Communication Skills: Demonstrated ability to build rapport and assess claims accurately, especially through phone interactions.
- Independent Work and Time Management: Capable of working remotely while managing tasks and deadlines effectively.
- Insurance Knowledge: Familiarity with insurance policies, coverage details, and liability determination.
- Critical Thinking and Problem-Solving: Strong skills in evaluating and negotiating injury claims successfully.
- Technical Proficiency: Knowledge of innovative tools and platforms for effective claims evaluation.
#LI-AP2
Skills
Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management
Compensation
Compensation offered for this role is $50,000.00 – 82,542.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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