Allstate
Crisis Management Lead Consultant
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Enterprise Crisis Management Lead Consultant is responsible for developing, maintaining, and executing the crisis management framework across the organization. This role involves coordinating with various business areas to ensure effective planning, response, and recovery capabilities during crisis events.
-
Establish strategic partnerships with cross-organizational business areas (Business Continuity Management, Information Security, Physical Security, Emergency Response Teams, Supplier Management) to enhance coordination in planning, response, and recovery.
-
Engage with AoR Chief Risk Officers to identify and understand operational risks, escalate issues, and agree on solutions to achieve BCM, Resilience and CM strategy and roadmap for program maturity.
-
Ensure compliance with the Crisis Management Plan (CMP) and plan preparedness.
-
Assist the Senior Enterprise Crisis Manager in developing and maintaining the crisis management framework enterprise-wide.
-
Assist AoRs during business disruptions or crises.
-
Design and facilitate exercises to test CM plans and capabilities.
-
Create and facilitate training and awareness programs for enterprise Crisis Management.
-
Develop and present metrics to AoR organizations and lead coordinators to inform senior leadership and drive improvement priorities.
-
Act as part of the enterprise crisis management team, support enterprise crisis events, including response and recovery activities and documentation.
-
Interpret industry best practices and changes to associated regulations (e.g., ISO 22361).
-
Train organizational groups on the Crisis Management program and resilience, including consulting, building CM Plans, and facilitating AoR exercises.
-
Serve as a liaison between CM, stakeholders, and AoR/organizational groups.
-
Hold AoRs accountable to CM timelines and requirements.
-
Coordinate the activation and functioning of the enterprise Crisis Management Team.
-
Manage crisis management rosters and onboard new crisis members.
-
Support the development and delivery of training and test cases for enterprise resilience.
-
Monitor and report on the status and performance of critical business areas.
-
Develop and deliver crisis management training programs and exercise simulations.
-
Evaluate the effectiveness of training programs and make improvements.
-
Support the onboarding of new crisis management team members.
-
Maintain training records and documentation.
-
Monitor and analyze potential threats, incidents, and crisis events.
-
Conduct after-action reviews and contribute to continuous improvement.
-
Collaborate with other departments to ensure comprehensive incident management enterprise wide.
-
Support the development and execution of incident response plans and teams.
-
Assist with tool maintenance, innovation, and development.
Supervisory Responsibilities: This job does not have supervisory duties.
Education and Experience:
-
Project Management and crisis coordination experience preferred.
-
5 years of professional related experience or a Bachelor’s degree or a combination of both.
Certificates, Licenses, Registrations:
-
CBCP, CBCI, NFPA 1600, ARMP, AEM, CEM, CCMC, CCMO, ASIS SPC.1, or other industry-recognized certification or training preferred. Experience implementing or knowledge of ISO 22301, ISO 22361 preferred.
Functional Skills:
-
Strong organizational and administrative skills.
-
Insurance industry knowledge preferred.
-
Experience using BC, CM, emergency notification or similar systems.
-
Excellent interpersonal and collaborative skills.
-
Excellent communication skills across all levels of an organization.
Skills
Business Continuity, Crisis Management, Enterprise Crisis Management, Enterprise Resilience, Management Trainings, Training, Training Programs
Compensation
Compensation offered for this role is $85,600.00 – 152,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Enterprise Crisis Management Lead Consultant is responsible for developing, maintaining, and executing the crisis management framework across the organization. This role involves coordinating with various business areas to ensure effective planning, response, and recovery capabilities during crisis events.
-
Establish strategic partnerships with cross-organizational business areas (Business Continuity Management, Information Security, Physical Security, Emergency Response Teams, Supplier Management) to enhance coordination in planning, response, and recovery.
-
Engage with AoR Chief Risk Officers to identify and understand operational risks, escalate issues, and agree on solutions to achieve BCM, Resilience and CM strategy and roadmap for program maturity.
-
Ensure compliance with the Crisis Management Plan (CMP) and plan preparedness.
-
Assist the Senior Enterprise Crisis Manager in developing and maintaining the crisis management framework enterprise-wide.
-
Assist AoRs during business disruptions or crises.
-
Design and facilitate exercises to test CM plans and capabilities.
-
Create and facilitate training and awareness programs for enterprise Crisis Management.
-
Develop and present metrics to AoR organizations and lead coordinators to inform senior leadership and drive improvement priorities.
-
Act as part of the enterprise crisis management team, support enterprise crisis events, including response and recovery activities and documentation.
-
Interpret industry best practices and changes to associated regulations (e.g., ISO 22361).
-
Train organizational groups on the Crisis Management program and resilience, including consulting, building CM Plans, and facilitating AoR exercises.
-
Serve as a liaison between CM, stakeholders, and AoR/organizational groups.
-
Hold AoRs accountable to CM timelines and requirements.
-
Coordinate the activation and functioning of the enterprise Crisis Management Team.
-
Manage crisis management rosters and onboard new crisis members.
-
Support the development and delivery of training and test cases for enterprise resilience.
-
Monitor and report on the status and performance of critical business areas.
-
Develop and deliver crisis management training programs and exercise simulations.
-
Evaluate the effectiveness of training programs and make improvements.
-
Support the onboarding of new crisis management team members.
-
Maintain training records and documentation.
-
Monitor and analyze potential threats, incidents, and crisis events.
-
Conduct after-action reviews and contribute to continuous improvement.
-
Collaborate with other departments to ensure comprehensive incident management enterprise wide.
-
Support the development and execution of incident response plans and teams.
-
Assist with tool maintenance, innovation, and development.
Supervisory Responsibilities: This job does not have supervisory duties.
Education and Experience:
-
Project Management and crisis coordination experience preferred.
-
5 years of professional related experience or a Bachelor’s degree or a combination of both.
Certificates, Licenses, Registrations:
-
CBCP, CBCI, NFPA 1600, ARMP, AEM, CEM, CCMC, CCMO, ASIS SPC.1, or other industry-recognized certification or training preferred. Experience implementing or knowledge of ISO 22301, ISO 22361 preferred.
Functional Skills:
-
Strong organizational and administrative skills.
-
Insurance industry knowledge preferred.
-
Experience using BC, CM, emergency notification or similar systems.
-
Excellent interpersonal and collaborative skills.
-
Excellent communication skills across all levels of an organization.
Skills
Business Continuity, Crisis Management, Enterprise Crisis Management, Enterprise Resilience, Management Trainings, Training, Training Programs
Compensation
Compensation offered for this role is $85,600.00 – 152,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Enterprise Crisis Management Lead Consultant is responsible for developing, maintaining, and executing the crisis management framework across the organization. This role involves coordinating with various business areas to ensure effective planning, response, and recovery capabilities during crisis events.
-
Establish strategic partnerships with cross-organizational business areas (Business Continuity Management, Information Security, Physical Security, Emergency Response Teams, Supplier Management) to enhance coordination in planning, response, and recovery.
-
Engage with AoR Chief Risk Officers to identify and understand operational risks, escalate issues, and agree on solutions to achieve BCM, Resilience and CM strategy and roadmap for program maturity.
-
Ensure compliance with the Crisis Management Plan (CMP) and plan preparedness.
-
Assist the Senior Enterprise Crisis Manager in developing and maintaining the crisis management framework enterprise-wide.
-
Assist AoRs during business disruptions or crises.
-
Design and facilitate exercises to test CM plans and capabilities.
-
Create and facilitate training and awareness programs for enterprise Crisis Management.
-
Develop and present metrics to AoR organizations and lead coordinators to inform senior leadership and drive improvement priorities.
-
Act as part of the enterprise crisis management team, support enterprise crisis events, including response and recovery activities and documentation.
-
Interpret industry best practices and changes to associated regulations (e.g., ISO 22361).
-
Train organizational groups on the Crisis Management program and resilience, including consulting, building CM Plans, and facilitating AoR exercises.
-
Serve as a liaison between CM, stakeholders, and AoR/organizational groups.
-
Hold AoRs accountable to CM timelines and requirements.
-
Coordinate the activation and functioning of the enterprise Crisis Management Team.
-
Manage crisis management rosters and onboard new crisis members.
-
Support the development and delivery of training and test cases for enterprise resilience.
-
Monitor and report on the status and performance of critical business areas.
-
Develop and deliver crisis management training programs and exercise simulations.
-
Evaluate the effectiveness of training programs and make improvements.
-
Support the onboarding of new crisis management team members.
-
Maintain training records and documentation.
-
Monitor and analyze potential threats, incidents, and crisis events.
-
Conduct after-action reviews and contribute to continuous improvement.
-
Collaborate with other departments to ensure comprehensive incident management enterprise wide.
-
Support the development and execution of incident response plans and teams.
-
Assist with tool maintenance, innovation, and development.
Supervisory Responsibilities: This job does not have supervisory duties.
Education and Experience:
-
Project Management and crisis coordination experience preferred.
-
5 years of professional related experience or a Bachelor’s degree or a combination of both.
Certificates, Licenses, Registrations:
-
CBCP, CBCI, NFPA 1600, ARMP, AEM, CEM, CCMC, CCMO, ASIS SPC.1, or other industry-recognized certification or training preferred. Experience implementing or knowledge of ISO 22301, ISO 22361 preferred.
Functional Skills:
-
Strong organizational and administrative skills.
-
Insurance industry knowledge preferred.
-
Experience using BC, CM, emergency notification or similar systems.
-
Excellent interpersonal and collaborative skills.
-
Excellent communication skills across all levels of an organization.
Skills
Business Continuity, Crisis Management, Enterprise Crisis Management, Enterprise Resilience, Management Trainings, Training, Training Programs
Compensation
Compensation offered for this role is $85,600.00 – 152,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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