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Allstate

Claims Service Representative Co-op

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills?  A Company that values diversity, community, and people?  A place where your employer promotes flexibility to achieve work/life balance?  If that sounds like somewhere you want to be a part of, we want to hear from you. 
   
About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers. 

This role is currently remote. It is a 4-month student-contract role from May-August.

Responsibilities:

During your placement you will have the opportunity to:

Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers

Provide exceptional Customer Experience based on claims service and quality standards

Responding to customers with empathy, care and concern

Secure and accurately document all details concerning a loss

Explain claim process and next steps as necessary

Set up Method of Inspections and/or Emergency Services where required

Required Skills:

We are looking for a student who has:

At least 1 year of customer service experience preferred

Competency in oral and written communication, preferable multilingual

Skilled in providing exceptional customer service

Able to work under pressure and high volumes completing tasks efficiently  
Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC). Currently in their 2nd year or higher year of study.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.

Good Hands. Greater Together.

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills?  A Company that values diversity, community, and people?  A place where your employer promotes flexibility to achieve work/life balance?  If that sounds like somewhere you want to be a part of, we want to hear from you. 
   
About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers. 

This role is currently remote. It is a 4-month student-contract role from May-August.

Responsibilities:

During your placement you will have the opportunity to:

Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers

Provide exceptional Customer Experience based on claims service and quality standards

Responding to customers with empathy, care and concern

Secure and accurately document all details concerning a loss

Explain claim process and next steps as necessary

Set up Method of Inspections and/or Emergency Services where required

Required Skills:

We are looking for a student who has:

At least 1 year of customer service experience preferred

Competency in oral and written communication, preferable multilingual

Skilled in providing exceptional customer service

Able to work under pressure and high volumes completing tasks efficiently  
Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC). Currently in their 2nd year or higher year of study.