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Allstate

Sales Support Specialist

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Reporting to the Manager, Sales Planning and Compensation Analytics, the Sales Support Specialist role will be responsible for managing the Agent and Broker Life Cycle by ensuring accurate employee setup, and overseeing the timely execution of monthly plans. In addition, the position will provide valuable insights into channel performance, delivering key sales data and conducting analysis on compensation trends for both Sales and Broker Channels.

Responsibilities:

Support Agent and Broker set-up for 600+ agents and Agency Managers in the AMF (Agency Master File), FSCD, and HAT.

Construct forecasts and analytical models on sales, headcount, vacation relief program, business results, expenses, KPIs, etc.

Collaborate cross functionally with Sales Leadership, HR, Distribution Design and Delivery functions, Finance, Product Operations, Pricing, Underwriting, and Marketing, etc. to maximize the output of the Sales channel.

Contribute to sales compensation methodology, measurements and rewards and recognition initiatives.

Analyze data sets to uncover opportunities to improve processes and practices:

Identify anomalies and determine related stakeholder team to collaborate with.

Notify appropriate individuals of concerns/opportunities and make recommendations for solutions.

Develop and enhance KPIs that support targeted action.

Document and communicate the progress of deliverables to include key measurements and opportunity areas and risk assessments to management team and key stakeholders/partners.

Strong data management and analytical skills to organize, analyze, and interpret complex data sets, ensuring accurate insights and informed decision-making.

Own Performance and Professional Development Plan with support from Manager.

Contribute to creation and maintenance of team Standard Operating Procedures and policies.

Other duties and special projects as assigned.

Qualifications:

College diploma or certificate in business-related discipline is mandatory.

Demonstrated Strong level of PC and MS Office (Excel, Word, PowerPoint, and Outlook) software skills, along with a strong knowledge of PLUS, Focus and PDR.

Attention to detail and accuracy is required.

Proven ability to communicate key information succinctly and clearly to audiences of various sizes and organizational levels, including Director level.

Ability to work independently with minimal day-to-day supervision and as a member of the team.

Highly self-motivated and able to prioritize well.

Allstate Sales experience is an asset.

Skills:

Microsoft Office (Excel, Word, PowerPoint, and Outlook)

Process Documentation

Creating dashboards to identify key KPIs

Business Acumen

Stakeholder Management

Audit

Considered an Asset:

Experience conducting and facilitating 1:1 and team meetings through video conferencing software (e.g. Teams)

Background in Insurance

Experience working with data from any of the following applications:

AMF, FoCus, PDR, and HRMS Systems

Experience with Lean-Agile methodologies (Scrum, Kanban, CI, SAFe, etc.)

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.

Good Hands. Greater Together.