Core Operations Senior Manager

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Benefits To Joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student Loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Allstate Canada Group is seeking a Core Operations Senior Manager to lead operational excellence and continuous improvement for Canada. In this role, you will collaborate with multiple business units to formulate and communicate organization goals, streamline workflows, and implement action plans that deliver impactful results.

As a leader in this role, you will shape cultural objectives, enhance workforce engagement, and foster partnerships with internal and external stakeholders. You’ll also oversee process reengineering and automation initiatives, ensuring strategic business objectives are met efficiently and effectively.

Accountabilities:

Lead and provide direction to division and department leaders, overseeing onshore and offshore activities to monitor performance and implement action plans.
Build strong relationships across local and global networks, including direct reporting lines with global workforce and virtual teams.
Develop, implement, and monitor strategic plans to achieve financial, resource, and customer service goals.
Champion innovative solutions and systems improvements, with a focus on process automation and reengineering.
Collaborate with internal teams and external vendors to enhance operational strategies, manage procurement relationships, and optimize cost-efficiency.
Support compliance and audit objectives while prioritizing operational plans across multiple departments and business areas.
Lead change management initiatives, fostering agility and forward-thinking business practices.
Design and implement programs and policies that align with enterprise-wide cultural objectives and engage employees meaningfully.

Qualifications:

Post-secondary degree or diploma in a relevant field.
A minimum 10 years’ experience in continuous improvement or business transformation.
At least 2 years’ experience in a leadership role with proven success managing teams and complex operations.
Certification or working knowledge of Lean Six Sigma and/or Agile methodologies.
Strong expertise in process and continuous improvement, automation, and change management.
Exceptional communication skills, with the ability to work effectively across multiple time zones and diverse teams.
Prove ability to manage onshore and offshore vendor relationships and deliver measurable results.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.

Good Hands. Greater Together.