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Allstate

Claims Intelligence Data Insights Analyst

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Intelligence team within Strategy, Design, and Delivery collaborates primarily with the Claims department, leveraging data and analytics to support strategies and solutions that drive profitable growth. The Claims Intelligence Data Insights Analyst’s role is to quickly understand our stakeholder’s data and requirements, leveraging strong analytics skills to transform available data into actionable insights.

This position reports to the Manager, Claims Intelligence. You will be accountable for supporting the achievement of ACG’s short and long term Mission, Vision, and Strategic Objectives by:

Report Re-Design

Replace existing stakeholder reports with automated, interactive dashboards enabling powerful data exploration and proactive self-serve analytics

Innovate and influence the design of new dashboards with a focus on simplicity and usability

Optimize the data pipeline by improving existing scripts / data update processes

Provision execution of reporting into data visualization tools by gathering requirements, performing data validation, UAT testing and communicating rollout of new dashboards

Build on and improve our existing script and report documentation

Stakeholder Initiative Data Support

Consolidate analytical and data requirements on project initiatives

Consult and provide input on current data libraries and reports to help foster the implementation/creation of new initiatives

Determine the best way to collect and aggregate data to build a easily-maintainable data model / report to support the monitoring of stakeholder initiatives and support its success
Provide analytical assistance to business partners in enhancing operational excellence and supporting sustainable profitable growth of the business with proactive analytics

Ad-Hoc Analytics

Respond to ad-hoc insights requests from our stakeholders by pulling the right data, presenting it in a simple and usable way to answer their questions and help them make decisions

Simplify data and insights through best practices in data-storytelling and data visualization

Qualifications

Education or equivalent working experience: Post-Secondary Education, Year of Study 2nd year and above

GPA: 3.0/4.0 and above (or equivalent)

Skills/Compentencies

Exceptional analytical and critical thinking skills

Must be able to analyze complex data with high accuracy, be open minded towards change, anticipate client needs and work with others to identify and resolve issues

Must be able to coordinate various priorities under time pressure and ensure alignment to corporate objectives and stakeholder priorities

Strong communication (written and verbal), collaboration and relationship-building skills

Demonstrates strong experience in using data to tell a story influencing business decisions and driving stakeholders to action

Demonstrates competency and proficiency in data extraction and transformation, developing optimized data models for data visualization

Technical Skills

Experience using Power BI and/or Tableau

Experience with SQL

Extensive experience with Microsoft Suite with an emphasis on Excel and O365

Additional Preferred Skills

Experience in the insurance industry, especially with claims data

Post-Secondary degree in a quantitative study such as statistics, actuarial science, economics, computer science

Experience with Tableau Prep, Python, or R

Experience with SAS

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.

Good Hands. Greater Together.