Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Enterprise Crisis Manager will prepare and execute strategies to address unexpected events, minimizing their impact on Allstate. This includes developing detailed action plans, ensuring clear communication among all stakeholders, and facilitating crisis response actions during a crisis.
Key Responsibilities
- Development and delivery of the crisis and incident management framework incorporating crisis and incident response planning, response and recovery protocols, crisis and incident response training and exercising
- Establish appropriate systems, resources, and communication protocols to support the management of crisis events by the Crisis Management Teams
- Support the activation and functioning of the Crisis Management Team, including facilitation of crisis management events, management of crisis management rosters, and onboarding new crisis members
- Research, analyze and evaluate current crisis and incident programs as well undertake crisis management after action reports and contribute to the development, review and continuous improvement of the program and capabilities
- Develop education, training and test cases, and scenarios to exercise, remediate and continuously build crisis and incident management capability and performance
- Monitor, critically review, audit and report on the crisis and incident status and performance of critical business areas
- Represent the organization on industry and regulatory crisis management working groups and Committees
- Review the response plan, identify what did and did not work, and make any necessary changes
- Ensure crisis management processes comply with industry regulations and standards
- Maintain crisis management tool operational readiness and facilitate tool exercises
Education and Experience
- Bachelor’s Degree or equivalent experience; May also have advanced degree
- 8 or more years of related experience
Functional Skills
- Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices and methods of implementation in a large and complex organization
- Proven ability to engage with stakeholders, lead and facilitate application of key management process to achieve positive organizational outcomes
- Demonstrated planning, project management skills and experience in delivery of organization wide initiatives
- Highly developed oral and written communication skills and superior interpersonal skills, including facilitation, negotiation and consultation skills to influence key senior stakeholders
- Strong research, analytical and innovative problem solving skills in a changing and complex environment
- Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team
- Advanced time management skills including ability to handle multiple projects, prioritize and organize, and create alignment and buy in from clients and direct reports
- Demonstrated clear, concise and effective oral and written communication skills
- Ability to establish, manage and leverage relationships with internal and external partners; demonstrated success in the development of people
- Ability to analyze data and apply it to complex problem resolution
#LI-TE1
Skills
Communication, Crisis Management, Crisis Response, Facilitation, Incident Management, Incident Response, Incident Response Planning, Prioritization, Written Communication
Compensation
Compensation offered for this role is $112,000.00 – 196,750.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Enterprise Crisis Manager will prepare and execute strategies to address unexpected events, minimizing their impact on Allstate. This includes developing detailed action plans, ensuring clear communication among all stakeholders, and facilitating crisis response actions during a crisis.
Key Responsibilities
- Development and delivery of the crisis and incident management framework incorporating crisis and incident response planning, response and recovery protocols, crisis and incident response training and exercising
- Establish appropriate systems, resources, and communication protocols to support the management of crisis events by the Crisis Management Teams
- Support the activation and functioning of the Crisis Management Team, including facilitation of crisis management events, management of crisis management rosters, and onboarding new crisis members
- Research, analyze and evaluate current crisis and incident programs as well undertake crisis management after action reports and contribute to the development, review and continuous improvement of the program and capabilities
- Develop education, training and test cases, and scenarios to exercise, remediate and continuously build crisis and incident management capability and performance
- Monitor, critically review, audit and report on the crisis and incident status and performance of critical business areas
- Represent the organization on industry and regulatory crisis management working groups and Committees
- Review the response plan, identify what did and did not work, and make any necessary changes
- Ensure crisis management processes comply with industry regulations and standards
- Maintain crisis management tool operational readiness and facilitate tool exercises
Education and Experience
- Bachelor’s Degree or equivalent experience; May also have advanced degree
- 8 or more years of related experience
Functional Skills
- Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices and methods of implementation in a large and complex organization
- Proven ability to engage with stakeholders, lead and facilitate application of key management process to achieve positive organizational outcomes
- Demonstrated planning, project management skills and experience in delivery of organization wide initiatives
- Highly developed oral and written communication skills and superior interpersonal skills, including facilitation, negotiation and consultation skills to influence key senior stakeholders
- Strong research, analytical and innovative problem solving skills in a changing and complex environment
- Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team
- Advanced time management skills including ability to handle multiple projects, prioritize and organize, and create alignment and buy in from clients and direct reports
- Demonstrated clear, concise and effective oral and written communication skills
- Ability to establish, manage and leverage relationships with internal and external partners; demonstrated success in the development of people
- Ability to analyze data and apply it to complex problem resolution
#LI-TE1
Skills
Communication, Crisis Management, Crisis Response, Facilitation, Incident Management, Incident Response, Incident Response Planning, Prioritization, Written Communication
Compensation
Compensation offered for this role is $112,000.00 – 196,750.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Enterprise Crisis Manager will prepare and execute strategies to address unexpected events, minimizing their impact on Allstate. This includes developing detailed action plans, ensuring clear communication among all stakeholders, and facilitating crisis response actions during a crisis.
Key Responsibilities
- Development and delivery of the crisis and incident management framework incorporating crisis and incident response planning, response and recovery protocols, crisis and incident response training and exercising
- Establish appropriate systems, resources, and communication protocols to support the management of crisis events by the Crisis Management Teams
- Support the activation and functioning of the Crisis Management Team, including facilitation of crisis management events, management of crisis management rosters, and onboarding new crisis members
- Research, analyze and evaluate current crisis and incident programs as well undertake crisis management after action reports and contribute to the development, review and continuous improvement of the program and capabilities
- Develop education, training and test cases, and scenarios to exercise, remediate and continuously build crisis and incident management capability and performance
- Monitor, critically review, audit and report on the crisis and incident status and performance of critical business areas
- Represent the organization on industry and regulatory crisis management working groups and Committees
- Review the response plan, identify what did and did not work, and make any necessary changes
- Ensure crisis management processes comply with industry regulations and standards
- Maintain crisis management tool operational readiness and facilitate tool exercises
Education and Experience
- Bachelor’s Degree or equivalent experience; May also have advanced degree
- 8 or more years of related experience
Functional Skills
- Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices and methods of implementation in a large and complex organization
- Proven ability to engage with stakeholders, lead and facilitate application of key management process to achieve positive organizational outcomes
- Demonstrated planning, project management skills and experience in delivery of organization wide initiatives
- Highly developed oral and written communication skills and superior interpersonal skills, including facilitation, negotiation and consultation skills to influence key senior stakeholders
- Strong research, analytical and innovative problem solving skills in a changing and complex environment
- Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team
- Advanced time management skills including ability to handle multiple projects, prioritize and organize, and create alignment and buy in from clients and direct reports
- Demonstrated clear, concise and effective oral and written communication skills
- Ability to establish, manage and leverage relationships with internal and external partners; demonstrated success in the development of people
- Ability to analyze data and apply it to complex problem resolution
#LI-TE1
Skills
Communication, Crisis Management, Crisis Response, Facilitation, Incident Management, Incident Response, Incident Response Planning, Prioritization, Written Communication
Compensation
Compensation offered for this role is $112,000.00 – 196,750.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan D. / 6 years with Allstate
Sales Market Leader
October 2020 – Present
Anthony N. / 9 years with Allstate
Market Sales Associate Manager
February 2024 – Present
Michael K. / 23 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree M. / 8 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
Rie T. / 9 years with Allstate
Unrepresented Severe/Complex Adjuster – Casualty 100
2023 – Present
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