Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We’re modernizing our telephony system in enabling agents and empowering customers more choice and control over their telephone experience.
You will lead the design and delivery of ACGs call centre experience, with a focus on an omni-channel customer contact vision (call, chat, SMS, self-service, emails etc).
You will partner with the Unified Communications team in developing and deploying the telephony roadmap as you work to capitalize on the opportunities available when thinking through people, process and technology. By understanding the business needs, you will help design the ideal customer experience in giving customers choice, streamlining workflows and delivering on business effectiveness.
You will prioritize feature set delivery and sequencing through partnership with other enabling departments, while managing the change management of a new solution – training, communications etc.
This is a 15-month contract, extendable to 24 months.
Accountabilities:
- Lead the entire product development lifecycle, from ideation and planning to launch and ongoing improvements.
- Create and maintain a product roadmap, prioritizing features and enhancements based on business goals and customer feedback.
- Owns the business line relationship with key business stakeholders ensuring that requirements are translated into the right products and journeys. Manages expectations with effective communication.
- Partner with vendor in bringing solution to market, ensuring timelines are rigorously managed with the PM
- Participate in quarterly planning for and ensure deliverables are prioritized based on value delivery and impact
Qualifications:
- 5+ years experience in product development and delivery.
- Telephony experience is mandatory (Avaya, Genesys etc)
- Proven success in overseeing all elements of the product development lifecycle
- High effectiveness in managing cross-functional teams experience balancing and prioritizing the needs of multiple contributors
- Ability to think big picture with the experience to get the work delivered
- Knowledge and experience in CX designs
- Adaptable and resourceful
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We’re modernizing our telephony system in enabling agents and empowering customers more choice and control over their telephone experience.
You will lead the design and delivery of ACGs call centre experience, with a focus on an omni-channel customer contact vision (call, chat, SMS, self-service, emails etc).
You will partner with the Unified Communications team in developing and deploying the telephony roadmap as you work to capitalize on the opportunities available when thinking through people, process and technology. By understanding the business needs, you will help design the ideal customer experience in giving customers choice, streamlining workflows and delivering on business effectiveness.
You will prioritize feature set delivery and sequencing through partnership with other enabling departments, while managing the change management of a new solution – training, communications etc.
This is a 15-month contract, extendable to 24 months.
Accountabilities:
- Lead the entire product development lifecycle, from ideation and planning to launch and ongoing improvements.
- Create and maintain a product roadmap, prioritizing features and enhancements based on business goals and customer feedback.
- Owns the business line relationship with key business stakeholders ensuring that requirements are translated into the right products and journeys. Manages expectations with effective communication.
- Partner with vendor in bringing solution to market, ensuring timelines are rigorously managed with the PM
- Participate in quarterly planning for and ensure deliverables are prioritized based on value delivery and impact
Qualifications:
- 5+ years experience in product development and delivery.
- Telephony experience is mandatory (Avaya, Genesys etc)
- Proven success in overseeing all elements of the product development lifecycle
- High effectiveness in managing cross-functional teams experience balancing and prioritizing the needs of multiple contributors
- Ability to think big picture with the experience to get the work delivered
- Knowledge and experience in CX designs
- Adaptable and resourceful
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
We’re modernizing our telephony system in enabling agents and empowering customers more choice and control over their telephone experience.
You will lead the design and delivery of ACGs call centre experience, with a focus on an omni-channel customer contact vision (call, chat, SMS, self-service, emails etc).
You will partner with the Unified Communications team in developing and deploying the telephony roadmap as you work to capitalize on the opportunities available when thinking through people, process and technology. By understanding the business needs, you will help design the ideal customer experience in giving customers choice, streamlining workflows and delivering on business effectiveness.
You will prioritize feature set delivery and sequencing through partnership with other enabling departments, while managing the change management of a new solution – training, communications etc.
This is a 15-month contract, extendable to 24 months.
Accountabilities:
- Lead the entire product development lifecycle, from ideation and planning to launch and ongoing improvements.
- Create and maintain a product roadmap, prioritizing features and enhancements based on business goals and customer feedback.
- Owns the business line relationship with key business stakeholders ensuring that requirements are translated into the right products and journeys. Manages expectations with effective communication.
- Partner with vendor in bringing solution to market, ensuring timelines are rigorously managed with the PM
- Participate in quarterly planning for and ensure deliverables are prioritized based on value delivery and impact
Qualifications:
- 5+ years experience in product development and delivery.
- Telephony experience is mandatory (Avaya, Genesys etc)
- Proven success in overseeing all elements of the product development lifecycle
- High effectiveness in managing cross-functional teams experience balancing and prioritizing the needs of multiple contributors
- Ability to think big picture with the experience to get the work delivered
- Knowledge and experience in CX designs
- Adaptable and resourceful
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan D. / 6 years with Allstate
Sales Market Leader
October 2020 – Present
Anthony N. / 9 years with Allstate
Market Sales Associate Manager
February 2024 – Present
Michael K. / 23 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree M. / 8 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
Rie T. / 9 years with Allstate
Unrepresented Severe/Complex Adjuster – Casualty 100
2023 – Present
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I’m proud of building Allstate’s first Bilingual Unlicensed Service team during my first assignment as a leader. It’s an exciting opportunity for our employees and to better serve our Spanish-speaking customers.
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Everyone is encouraged to volunteer and give back however they can throughout the year. I enjoy giving back to the community and supporting the causes that are meaningful to me.
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