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Empathy at Work

Empathy at Work

Learn how Eileen helps customers in their times of need.

“Life insurance can be a very emotional business. Customers buy their policies to protect their families and pay their bills after they’re gone. What we do in Life Claims is important because when it’s time for Allstate to deliver, we’re where the rubber hits the road. It comes down to my team to make good on our promise.” says Eileen, Life Claims Associate

Eileen realizes that times are stressful in the lives of those calling in, so she makes a point to show that she cares, especially when customers share personal stories with her.  “You have to be able to shift your personality to match who you’re having the conversation with. I have a different persona with an attorney than with a mother who just lost her son. You have to have that intuition for how to be there for people.” Eileen wants customers to feel comfortable and know we care.

Life claims is just one area of claims that requires a great deal of empathy, but at the same time, it is definitely a rewarding career.

Learn more about our claims organization and find your rewarding career here.

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A Passion to Give Back

A passion to give back

Learn how Jane gets involved in her community.

Everyone knows the Allstate slogan: “You’re in good hands.” What do the words Good Hands mean to Allstaters though? It is more than just a slogan. Allstate prides itself in giving back to the community and supporting volunteering for a variety of causes and organizations, so there is something out there for everyone. Allstate even has an internal “Give Back Portal “that helps employees keep track of their volunteer hours, find volunteer events, and share volunteer opportunities. For every 16 hours an Allstate employee volunteers with a certain organization within one year, that organization is eligible to receive a $500 grant! Allstate also dedicates the month of April for “Bring out the Good Month” where there are extra individual and team volunteer opportunities.

Jane, a Communications Manager with Allstate, volunteers her time for underprivileged youth and families at Breakthrough Urban Ministries in Chicago. Breakthrough serves an astonishing 70,000 meals to the homeless every year thanks to a network of 1,600 volunteers.

“I wanted to get involved in something that was familiar to me: volunteering. Breakthrough has truly become my home away from home.” -Jane, Communications Manager at Allstate

Volunteering gave her an outlet to not only give back to the community, but also served as a way to build connections and network with like-minded people. There are many Allstaters like Jane that truly enjoy giving back and making a difference.

Learn how Allstate supports its employees’ passions through volunteering.

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#PrideIs Family

#PrideIs Family

Learn what #PrideIs to Tami, PRIDE Vice President.

Allstate PRIDE is an Employee Resource Group (ERG) that promotes a positive and inclusive work environment for lesbian, gay, bisexual, transgender, queer, questioning, intersex, asexual, aromantic, and agender employees and their allies. In 2016, Allstate celebrated 10 years of PRIDE. In recognition of this, employees were asked to share what Pride means to them by using #PrideIs.

Tami, PRIDE Vice President, shared what #PrideIs to her, “I joined PRIDE because I was looking for a community. I was looking for a space that would allow me to understand what it means to ‘bring my whole self to work.’ Joining PRIDE showed me that Allstate not only supports me but there is a whole community inside of it that wants to express just how much I’m valued for being here and for being who I am…When we go through personal struggles with illness, heartbreak, and change, we call each other. But we also go to each other’s weddings, celebrate people’s promotions, and cheer each other through our triumphs.

“ERGs are everything, and this is why – without ERGs, so many of us would feel so alone. I see the people I work with more often than I see some of my family members, and if I didn’t have a group that I knew was behind me 100% as I forge my way through life, I don’t think I would be very good at a lot of the things I do. ERGs are the life-force of a company and it creates opportunities for employees that don’t always feel wanted and needed to find support and strength in their professional, and maybe even personal, lives. ERGs make us better, as a company, as employees, and as people.”

PRIDE is one of 11 ERGs at Allstate. Learn more about Allstate’s ERGs and why we value inclusive diversity.

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A Network of Talent

A Network of Talent

Learn about Megan’s career development opportunity.

Have you ever thought it would be cool to try out a new job that you did not know anything about? Or try out a department that you are not familiar with? Allstate offers a Talent Share program where employees can learn more about something new by participating in temporary assignments that can last anywhere from three month to nine months. These Talent Shares are part-time or full-time opportunities where employees bring their own skills and competencies to a new team while developing themselves in the process.

Megan was in a trainer and facilitator role within Allstate’s Talent Acquisition team when she decided to participate in a Talent Share on Allstate Foundation’s Corporate Philanthropy team towards the end of 2016.

“I didn’t feel I had a robust network within the organization to proactively identify my next opportunity. A Talent Share opportunity gave me the chance to apply my knowledge and skills within a new department to see where potential next opportunities might exist,” says Megan.

With so many options for the next step in her career, Megan was excited to have the chance to test out a new area. Megan enjoyed her Talent Share so much that when a permanent opportunity on the Allstate Foundation’s team became available, she did not hesitate to apply and was granted the opportunity to work on this team permanently. In February 2017, she started in her new role. “I know my new manager feels like the Talent Share program is to thank for identifying me as a great candidate. Whereas she might not have considered me if she only saw my application,” explained Megan. This is just another way that Allstate supports the Good Work of its employees and provides opportunities for its employees to grow.

Learn more about how Allstate supports career development.

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Coding Our Way to Business Decisions

Coding our way to business decisions

Learn how Patrick works with data to make an impact.

Allstate is a data-rich source, being an 86 year-old company. We mine through that data to make strategic decisions that will help all areas of the company. To most effectively collect, interpret and utilize this data, it is up to people like Patrick, a Data Analytics Engineer. He explores new technologies and writes code in order to get the most out of the data.  “As an engineer at Allstate, it’s nice to know that you are making a direct impact within the business that you’re supporting,” says Patrick. The results that come from data are factual, not guesstimates, and the impact it has for the business is critical. It can impact many parts of our business, such as HR, Product & Pricing, and Claims, just to name a few.

Patrick enjoys his team’s hands-off management style. They are allowed to accomplish tasks using their preferred work style and programming language.

“I’m excited about Allstate’s vision to make the company the place to work for analytics and predictive modeling.” – Patrick, Data Analytics Engineer

Allstate prides itself on empowering employees to lead and be creative, regardless of their role.

Learn how you can develop data-driven analytic solutions to help Allstate succeed.

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Continuously Improving

Continuously improving

Learn how Donna sustains change.

Continuous Improvement (CI) is a management system that aims to make changes and improvements so that employees who are on the front line in dealing with customers or agency owners feel empowered to make decisions and improve the business. Change agents physically go to each office to assess the health of that particular location and make changes based on need.

But what happens after the CI assessment rolls through an office? That is where the sustainability coach, like Donna, comes in to help and encourage them to be successful, by letting them know where they are at and where they need to be.

“We’ve got great leaders here at Allstate, and CI helps them go even further. Instead of putting a Band-Aid on a problem or rushing into a solution, we help them try to get to the root cause. It’s natural for people to think they know the answer to a problem, only to find themselves faced with a similar issue six months later. CI says, ‘let’s take a minute and get to the root cause, because we’re not solving the right thing,’” -Donna, Sustainability Coach

Continuous improvement is an ongoing strategy to ensure Allstate is delivering the best service. Learn how you can be a part of a team that constantly uses their problem solving skills.