Allstate
Claims Manager Auto
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Ensure performance and development plans are in place for all direct report employees
- Participate in Talent Pool Assessments
Qualifications:
- Minimum 5-7 years of Auto Claim experience
- Minimum 3 years of management experience
- Enrolled in, or completion of, CIP designation
- Must hold a level 3 NB adjuster's license
- Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- An in-depth understanding and working knowledge of Claims Best Practices
- Advanced MS Office knowledge, especially in Excel and Tableau
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
#LI-KT1
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Ensure performance and development plans are in place for all direct report employees
- Participate in Talent Pool Assessments
Qualifications:
- Minimum 5-7 years of Auto Claim experience
- Minimum 3 years of management experience
- Enrolled in, or completion of, CIP designation
- Must hold a level 3 NB adjuster's license
- Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- An in-depth understanding and working knowledge of Claims Best Practices
- Advanced MS Office knowledge, especially in Excel and Tableau
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
#LI-KT1
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Accountabilities:
- Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
- Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
- Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
- Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
- Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
- Ensure performance and development plans are in place for all direct report employees
- Participate in Talent Pool Assessments
Qualifications:
- Minimum 5-7 years of Auto Claim experience
- Minimum 3 years of management experience
- Enrolled in, or completion of, CIP designation
- Must hold a level 3 NB adjuster's license
- Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
- An in-depth understanding and working knowledge of Claims Best Practices
- Advanced MS Office knowledge, especially in Excel and Tableau
- Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
- Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
#LI-KT1
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Keys to Success
At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.
We look for candidates with these skills to help us achieve that goal:
Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things
Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design
Digital literacy
Discover and apply emerging digital technology tools, data and insights.
Results-oriented
Start with measurable outcomes and drive results with speed
Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation
Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
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