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Allstate

Summer Intern – Product Operations /Product Management

Role overview

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job Description

Summer Intern – Product Operations /Product Management

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life

A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently.

In this internship program, working alongside the Product team, the summer intern will learn to:

Process & Workflow Optimization

Develop and streamline product development processes to improve efficiency
Standardize documentation, workflows, and best practices for product and UX teams

Data & Insights Management

Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)
Support PM and UX teams with data-driven insights for decision-making
Maintain dashboards to track key product and user experience metrics

User Research & Feedback Integration

Document and formalize user feedback loops from customer support, sales, and marketing
Observe user testing sessions and assist UX designers in research synthesis
Ensure customer insights are documented and shared across teams

Tooling & Documentation Management

Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark
Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk
Create and manage templates for product specs, UX research reports, and competitive analysis

Potential Projects for the Product Intern

Update subscriber facing FAQ updates to include recent product enhancement details
Competitive feature and design intelligence
Document workflows for the AIP software development lifecycle
Data dashboards to track objectives and key results for all GTM 26 initiatives
Update and maintain the AIP Survey Confluence Inventory
Participate in all product team meetings
Document intake protocol to support commercial requests for Reprise demos
Update product catalog to include features descriptions
Develop product team onboarding objectives

Depending upon skill and the candidate’s area of interest, additional areas of learning could also include:

Wireframing & Prototyping

Create low-fidelity wireframes to visualize product ideas and concepts.
Support UX designers in building interactive prototypes in tools like Figma.
Assist in documenting design iterations and feedback from stakeholders.

Product & UX Documentation

Maintain documentation of product specs, user journeys, and personas.
Assist in preparing presentations and reports for product team updates.
Organize product and UX documentation in tools like Confluence

Competitive & Industry Research

Conduct competitive analysis to compare features, user flows, and design patterns.
Research UX trends, industry standards, and best practices in identity protection.
Summarize findings and present insights to the team.

Qualifications:

Current enrollment in a Bachelor’s or Master’s program; preferably a rising junior or senior
This role is ideal for someone passionate about technology, user experience, and growth strategies
An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
An interest in designing intuitive user experiences and simplifying complex workflows
Strong analytical skills with the ability to interpret data and inform product decisions
Interest in growth strategies, A/B testing, and product-led growth
Excellent communication and collaboration skills
A proactive mindset with a willingness to learn and contribute to a fast-paced environment

AIP2024

Skills

At Allstate Identity Protection, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.

Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.