VIRTUAL CLAIM SPC DAMAGE ESTIMATOR AUTO

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Description Summary
Reporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

Reviewing damage photos & claim file loss details to validate damages are loss related
Create a loss damage estimate that accurately represents known damages
Explain the repair estimate to the client and negotiate a settlement
Explain the rental process
Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
Provide on the job training and feedback for team members as requested by manager
Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
Support effective partnerships with agents and brokers
Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
Attend industry seminars relative to automotive repair
Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

Minimum University degree/College diploma or equivalent work experience
Technical Diploma or equivalent training in auto body repair
Experience in estimating vehicles using ADP or Mitchell systems
Minimum 1-3 years auto damage estimating experience
Must be I-CAR Platinum or currently working on attaining this designation
Enrolled in, or completion of, CIP designation
Strong customer service skills
Excellent organizational skills
Excellent negotiating skills
Excellent written and verbal communication skills
Knowledge of Assistplus, the auto policy and auto repair procedures
Proficient keyboard skills and computer literacy

#LI-KT1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility
Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity
Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy
Discover and apply emerging digital technology tools, data and insights.

Results-oriented
Start with measurable outcomes and drive results with speed

Inclusive leadership
Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working in Sales

What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.

Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.

Working together

You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.

As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.

When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.

Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.

Good Hands. Greater Together.