Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for investigating and analyzing moderately complex and occasionally complex, multi-discipline coverage and claims that have been This job is responsible for investigating, and analyzing moderately complex, Single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual conducts moderately complex inspections, performs background searches, takes recorded statements and interviews witnesses, and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.
Key Responsibilities:
A Day in the Life of a Special Investigation Unit Auto Investigator:
- Researches and responds to moderately complex customer communications, concerns, conflicts or issues
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
- Reviews moderately complex singular claim referrals and fraud indicators to determine special investigation unit acceptance
- Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
- Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
- Conducts moderately complex online data application searches, research, and evaluation
- Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
- Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to market claims office for further handling and settlement
Preferred Qualifications:
You’re a great match for this role if you have:
- High School Diploma/GED or higher (Bachelor’s Degree preferred)
- You have a background in degree in criminal justice (preferred)
- You have 5 years of auto claims handling experience
- You have a strong background in negotiation and conflict management
- Have previous experience in Auto Liability/Tech, Casualty or Catastrophe
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for clear and professional communication – both written and verbal
- Have flexibility to work all different time zones and have an active adjusters license
- Are able to analyze, evaluate, validate information and use critical thinking
This position is not available for California, Alaska, and Hawaii residents
What’s in it for you?
- Paid training and licensing
- Internet reimbursement
- Generous paid time off (PTO)
- Tuition reimbursement
- Discounted gym memberships
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- Visit AllstateGoodLife.com to learn more
Homebased/Remote:
- This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
- This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”
- In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
- Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
Notes:
- The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Analytical Thinking, Auto Insurance Claims, Communication, Customer Interactions, Customer Service, Decision Making, Evidence Gathering, Fraud Investigations, Learning Agility, Negotiation, Researching, Results-Oriented, Special Investigations
Compensation
Compensation offered for this role is $52,260.00 – 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Sales
What We Do:
As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.
How We Support You:
Starting day one, you’ll have access to resources and incentives to keep you feeling challenged and excited about your careers.
Make An Impact:
As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build trust in who we are and what we do.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for investigating and analyzing moderately complex and occasionally complex, multi-discipline coverage and claims that have been This job is responsible for investigating, and analyzing moderately complex, Single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual conducts moderately complex inspections, performs background searches, takes recorded statements and interviews witnesses, and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.
Key Responsibilities:
A Day in the Life of a Special Investigation Unit Auto Investigator:
- Researches and responds to moderately complex customer communications, concerns, conflicts or issues
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
- Reviews moderately complex singular claim referrals and fraud indicators to determine special investigation unit acceptance
- Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
- Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
- Conducts moderately complex online data application searches, research, and evaluation
- Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
- Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to market claims office for further handling and settlement
Preferred Qualifications:
You’re a great match for this role if you have:
- High School Diploma/GED or higher (Bachelor’s Degree preferred)
- You have a background in degree in criminal justice (preferred)
- You have 5 years of auto claims handling experience
- You have a strong background in negotiation and conflict management
- Have previous experience in Auto Liability/Tech, Casualty or Catastrophe
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for clear and professional communication – both written and verbal
- Have flexibility to work all different time zones and have an active adjusters license
- Are able to analyze, evaluate, validate information and use critical thinking
This position is not available for California, Alaska, and Hawaii residents
What’s in it for you?
- Paid training and licensing
- Internet reimbursement
- Generous paid time off (PTO)
- Tuition reimbursement
- Discounted gym memberships
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- Visit AllstateGoodLife.com to learn more
Homebased/Remote:
- This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
- This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”
- In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
- Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
Notes:
- The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Analytical Thinking, Auto Insurance Claims, Communication, Customer Interactions, Customer Service, Decision Making, Evidence Gathering, Fraud Investigations, Learning Agility, Negotiation, Researching, Results-Oriented, Special Investigations
Compensation
Compensation offered for this role is $52,260.00 – 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working in Claims
What We Do:
Your ability to quickly and calmly make smart decisions can make a huge difference in how confident customers feel throughout the claims process. And as you support our customers, we’re there to support you.
How We Support You:
We empower your success starting day one. You’ll have access to everything you need to grow professionally while helping our customers get their lives back on track.
Make An Impact:
Helping customers with their claims is about learning their stories, not just processing their paperwork. You can take pride in the fact that you’re providing invaluable guidance and helping to build continued trust in our company.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.
Role overview
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for investigating and analyzing moderately complex and occasionally complex, multi-discipline coverage and claims that have been This job is responsible for investigating, and analyzing moderately complex, Single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual conducts moderately complex inspections, performs background searches, takes recorded statements and interviews witnesses, and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.
Key Responsibilities:
A Day in the Life of a Special Investigation Unit Auto Investigator:
- Researches and responds to moderately complex customer communications, concerns, conflicts or issues
- Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
- Reviews moderately complex singular claim referrals and fraud indicators to determine special investigation unit acceptance
- Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
- Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
- Conducts moderately complex online data application searches, research, and evaluation
- Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
- Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to market claims office for further handling and settlement
Preferred Qualifications:
You’re a great match for this role if you have:
- High School Diploma/GED or higher (Bachelor’s Degree preferred)
- You have a background in degree in criminal justice (preferred)
- You have 5 years of auto claims handling experience
- You have a strong background in negotiation and conflict management
- Have previous experience in Auto Liability/Tech, Casualty or Catastrophe
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for clear and professional communication – both written and verbal
- Have flexibility to work all different time zones and have an active adjusters license
- Are able to analyze, evaluate, validate information and use critical thinking
This position is not available for California, Alaska, and Hawaii residents
What’s in it for you?
- Paid training and licensing
- Internet reimbursement
- Generous paid time off (PTO)
- Tuition reimbursement
- Discounted gym memberships
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- Visit AllstateGoodLife.com to learn more
Homebased/Remote:
- This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
- This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.”
- In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
- Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
Notes:
- The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
#LI-AC3
Skills
Analytical Thinking, Auto Insurance Claims, Communication, Customer Interactions, Customer Service, Decision Making, Evidence Gathering, Fraud Investigations, Learning Agility, Negotiation, Researching, Results-Oriented, Special Investigations
Compensation
Compensation offered for this role is $52,260.00 – 92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Our purpose
Providing protection to help people achieve their hopes and dreams has always been Allstate’s purpose. It’s the why behind everything we do.
Our purpose points us to our destination, but Our Behaviors help us get there.
Collaborate:
Being united helps us reach collective goals and brings out the best in each of us individually. It gives us more opportunities to learn, grow and add value to what we do each day.
Challenge Ideas:
In a world where change is certain, we want to lead it positively. So we rely on the collective expertise of our employees to consider different options and create the best path forward toward progress — in our industry and beyond.
Provide Clarity:
When expectations are clear, goals are easier to meet. We’re working together in new ways to make sure we know where we’re going and the role we all play in getting there. To save time and focus on what matters most: helping people achieve their hopes and dreams.
Provide Feedback:
Every bold idea deserves the chance to grow to excellence. Candid, helpful feedback empowers us to keep making things better for our customers, our communities and fellow employees.
Working together
You’re in Good Hands ® is more than a promise we make to our customers. It’s a promise we make our employees, too.
As part of our team, we want you to love where you work, and that starts by giving you the freedom to be yourself. Our workplace flexibility and focus on inclusion creates an environment where you can connect and belong. Our goal is for you to feel trusted, heard and empowered to express yourself. When you thrive, we all thrive. And this year, we’re proud to share that we’ve been recognized by Forbes as one of America’s Best Employers For Diversity, and one of America’s Best Large Employers.
When you join us, you’ll have the opportunity to push your skills to the next level each day. Our dedication to continuous learning ensures that you have access to development programs designed to propel your career forward. As you learn and grow, so do we.
Working here also means getting the chance to do meaningful work and make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world, can be even greater when we work together.
Good Hands. Greater Together.SM
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits visit our benefits page
Start making a difference
Realize your full potential by doing
work that matters.
Grow your career in meaningful ways.
We want to make sure you have every opportunity to grow, explore new horizons and follow your passion in a meaningful career. It’s an exciting time to join Allstate. Help us shape the future.
Ryan D. / 6 years with Allstate
Sales Market Leader
October 2020 – Present
Anthony N. / 9 years with Allstate
Market Sales Associate Manager
February 2024 – Present
Michael K. / 23 years with Allstate
Property Delivery Director
2023 – Present/Remote
Bree M. / 8 years with Allstate
Unrepresented Bodily Injury Adjuster
December 2022 – Present
Rie T. / 9 years with Allstate
Unrepresented Severe/Complex Adjuster – Casualty 100
2023 – Present
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