Empathy at Work

Learn how Eileen helps customers in their times of need.

“Life insurance can be a very emotional business. Customers buy their policies to protect their families and pay their bills after they’re gone. What we do in Life Claims is important because when it’s time for Allstate to deliver, we’re where the rubber hits the road. It comes down to my team to make good on our promise.” says Eileen, Life Claims Associate

Eileen realizes that times are stressful in the lives of those calling in, so she makes a point to show that she cares, especially when customers share personal stories with her. “You have to be able to shift your personality to match who you’re having the conversation with. I have a different persona with an attorney than with a mother who just lost her son. You have to have that intuition for how to be there for people.” Eileen wants customers to feel comfortable and know we care.

Life claims is just one area of claims that requires a great deal of empathy, but at the same time, it is definitely a rewarding career.

Learn more about our claims organization and find your rewarding career here.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local Fair Chance laws.

To view the "Know Your Rights" poster click here. This poster summarizes the federal laws prohibiting job discrimination and explains how employees or applicants can file a complaint if they believe they have experienced discrimination.