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Job ID :
Location :
Charlotte, NC US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate is currently seeking an application developer skilled in TIBCO technology.  The position will reside in Allstate’s Technology Organization on the Integration Production Support Team.  This team is part of the Production Support Team for Agency Facing applications. The candidate will be responsible for the day-to-day support of roughly 150 TIBCO applications.  Accountability includes ensuring that systems are available, driving improvements to change execution success ratios, improving early detection of issues through automation, and supporting life cycle management.

Production support services:

  • Root cause analysis and preventative steps for reported defects.
  • Resolve/develop work around for the reported problem.
  • Report problems related to interfacing upstream/downstream systems to the corresponding support teams.
  • Resolve problems reported by interfacing downstream systems support teams that are related to TIBCO integration interfaces in scope.
  • Manage, track & report on production defects.
  • Respond to enterprise outages by representing TIBCO production support on Enterprise Command Center (ECC) calls as necessary.
  • Provide preventative maintenance where required by defect analysis, or, by requirement of Allstate standard.
  • Perform Health Checks for TIBCO components.
  • Resolve service requests within the defined SLAs for TIBCO users.
  • Plan maintenance and coordination’s (Unix/Linux).
  • Implement permanent fixes to the application.
  • Assess, monitor and enhance application performance.
  • Resolve problems reported by interfacing downstream systems support teams that are related to TIBCO integration interfaces in scope.
  • Support lifecycle management activities.
  • Provide off hours on-call support on a rotational basis.

Job Qualifications

  • 3+ years of application development or production support experience
  • 3+ years TIBCO BW
  • 1+ years TIBCO Administrator
  • 1+ years ITIL
  • Ability to solve complex problems
  • SQL
  • Unix
  • TIBCO Hawk
  • TIBCO Business Events is a plus
  • Web services development skills using Java is a plus
  • Experience working in a Global Team Environment is a plus


  • Bachelor degree in IT or equivalent work experience

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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