Apply Now    
Job ID :
Location :
Charlotte, NC US
Level :
Experienced Professional
Job Category :
Information Technology
Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Wanted: Passionate IT Professionals

 If you are looking for an opportunity that will allow you to develop yourself professionally, look no further. Allstate values innovative thinkers – passionate leaders who are eager to learn and grow.


Experienced Exchange Messaging/Exchange Engineer

This position is offered to an experienced (2-5 years) Exchange engineer who is eager to help support Allstate’s diverse email, electronic fax, and email security environment.  The qualified individual will support existing core platforms, custom solutions in addition to creating and assisting with the design and implementation of new capabilities.  Duties will also include supporting the core messaging team in its efforts to implement change, participate in break/fix and provide level three support to Allstate’s 100k+ seat organization.  The eligible candidate will participate in the team’s on-call rotation and be engaged in multiple projects.


The ideal candidate will possess the following: good attitude, clear communication skills (both verbal and written), be a team player, a self-starter who is able to work independently, capable of multi-tasking, managing multiple tracks of work, deliver on commitments and be able to troubleshoot complex issues.



Core technical skills must include the following:

  • Exchange 2010 in a multi-site organization
  • Experience supporting public folders
  • Experience supporting Outlook, OWA & Outlook Anywhere
  • Familiarity with DR plans and execution (not just HA)
  • PowerShell 2.0 (minimum) cmddlets & scripting
  • PowerShell remoting
  • EWS
  • RBAC


Additional technical skills & experience desired:

-Hands on experience with Electronic E-Fax Solutions, specifically OpenText/RightFax v10x or higher.

-Experience with two datacenter support model with HA and DR capabilities

- Experience with Microsoft Exchange 2010/2013/2016/Exchange Online-Office365.

- Experience with Mobile messaging technologies such as XenMobile and ActiveSync.

- Experience with Exchange APIs, access methods (MAPI, POP3, IMAP), and methodologies for integrating email to other systems such as Archiving and Fax.

- Experience in Active Directory, DNS and firewalls

- Product recommendation, product installation, hardware/software configuration, performance tuning, capacity planning, DR activities including testing.  

- Enterprise incident handling by detecting, analyzing and performing remediation on Email attacks with outstanding troubleshooting skills

- Working knowledge of ITIL principles and working within release schedules

- Ability to communicate well with team, leadership and customers, both written and verbally

- Experience creating and maintaining system documentation and drawings




  • In-depth knowledge & experience with Microsoft Exchange (2010, 2013, 2016, Exchange Online/O365)
  • Experience with Email security, including enterprise tools to manage viruses, malware, and spam.
  • Experience with Enterprise RightFax infrastructure design, engineering and support.
  • Experience with mobile messaging solutions such as the ActiveSync protocol.
  • Experience with Exchange APIs, access methods (MAPI, POP3, IMAP, EWS), and methodologies for integrating email with other systems such as archiving and electronic fax.
  • Experience with Active Directory, DNS and firewalls
  • Broad knowledge of Microsoft products and technologies
  • Background which includes making product recommendations, performing product installation, Hardware/software configuration, performance tuning, capacity planning, DR activities and testing.  
  • Familiarity with backup and recovery processes.
  • Accustomed to executing scheduled weekend and after-hours changes
  • Comfortable in responding to unplanned outages that may occur at any time
  • Working knowledge of ITIL principles and working within release schedules
  • Ability to communicate well with team, leadership and customers, both written and verbally
  • Experience creating and maintaining system written documentation and diagrams
  • 4yr degree in a Computer Science
  • Current certifications

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Apply Now